Summary
Dwell (“the App”) is an Atlassian Forge app that participates in Atlassian's Runs on Atlassian program. It runs entirely inside your Atlassian cloud environment. It does not send your data to Hullara's servers or to any third party — there are no external servers, no analytics calls, and no data egress.
Data we access
The App reads only the data required for its features, using the granted Atlassian scopes:
| Scope | Why it is needed |
|---|---|
read:jira-work | Read your Jira issues and their change history — to compute time in status, cycle time and lead time. |
read:jira-user | Read user display names — to populate the assignee filter with readable names. |
storage:app | Store the computed index and your app settings. |
It accesses this data on your behalf, within your Atlassian tenant, and only to compute the features you use.
Data we store
To make reports fast, the App stores derived, computed data — for example, per-issue status-duration rollups, the issue's assignee reference (Atlassian account ID) for grouping, and app configuration — in Atlassian-hosted Forge storage, which lives inside your Atlassian cloud environment and inherits its data-residency region. We do not copy your data outside Atlassian.
Data we do not collect
We do not sell, rent, or share your data. We do not use it for advertising or to train machine-learning models. We do not receive a copy of it — it never leaves your Atlassian tenant.
Sub-processors
None beyond Atlassian itself, the platform hosting the App. Because the App runs on Atlassian with no egress, no additional sub-processors are involved.
Security
The App inherits Atlassian's platform security controls, including SOC 2 Type II and ISO/IEC 27001, and Atlassian's data-residency options. Reports are resolved using the requesting user's own permissions, so users only ever see data they are already authorized to see in Atlassian.
Data retention and deletion
Derived and configuration data is stored only while the App is installed. Uninstalling the App removes the App's stored data from your Atlassian environment.
Children
The App is a business tool and is not directed to children under 16.
Changes
We may update this policy; material changes will be reflected here with a new effective date.
Contact
Questions or data requests: [email protected]