Pact

What it does

Pact puts SLA targets on Jira Software issues — the goals a team commits to for response and resolution — and reports which issues met them. It does not require Jira Service Management.

Features

• Works out of the box — a zero-config default SLA on every issue
• Multiple policies per project, each scoped to the issue types and priorities you pick
• Start, pause and stop the clock on status, with a working-hours calendar or 24/7
• Live countdown with at-risk and breach state on every issue
• Deduped at-risk and breach emails, with a five-minute backstop sweep
• Policy warnings catch a policy that is silently misconfigured
• Applies retroactively to open issues — there is no backfill to wait for
• Met % and a breach report per policy, with CSV export

Where you’ll find it

Pact installs into Jira. This is where it appears.

• Issue panel

  Any issue → Apps → SLA

  Live state per policy — On track, At risk, Breached or Met — with the time remaining.

• Policy settings

  Project settings → SLA

  Scope, clock statuses, budgets, calendars and alerts, with warnings for a policy that cannot work.

• Compliance report

  Project settings → SLA

  Met, on track, at risk and breached per policy, the met %, and the breached issues behind it.